Frequently Asked Questions
Q: What is the purpose of DriveTexas™?
A: The purpose of DriveTexas is to provide accurate, timely highway conditions information Conditions in DriveTexas are verified by TxDOT employees and contractors.
Q: How current is the information displayed on DriveTexas?
A: The information displayed is updated 24 hours a day. The map automatically refreshes at 5 minute intervals when viewing the site.
Q: Is there a DriveTexas app for my smartphone?
A: There is not a standalone mobile app, but DriveTexas.org is optimized for either a mobile device or a computer.
Q: What is the extent of roadways covered by DriveTexas?
A: DriveTexas displays conditions for roadways on the TxDOT-maintained system, including Interstates, US Highways, State Highways, and Farm- (FM) and Ranch- (RM) to- Market roadways. To inquire about non-state maintained roadways please contact the city or county that maintains it.
Q: Why doesn't the condition I'm looking for appear on the website?
A: There are a few possible reasons:
Q: How do I get more information on a condition?
A: You can zoom in to see more detail by double-clicking on the map or using the zoom buttons at the top left of your screen. Click on a condition icon or line to see a pop-up box with more information about that condition.
Q: I don't see snow/ice or flooding conditions on the legend?
A: The legend only shows conditions that are currently being reported. If flood, snow/ice, etc. conditions are not reported they will not be displayed on the legend.
Q: What do all the different condition colors mean?
A: For TxDOT-reported conditions, the colors of the icons and lines on the map correspond to the symbols in the legend at the right.
Q: What about the red, orange, and green when I turn on the "Traffic" button?
A: The Traffic layer is provided by Google Maps. You can find more information at Google Maps Help.
Q: What does the red-and-white dashed line mean when the Traffic toggle is turned on?
A: The red-and-white dashed lines are not TxDOT data, but part of the Google Maps traffic overlay. The red-and-white lines indicate where a road closure has been reported by crowdsourcing via Google. This information has not been verified by TxDOT personnel.
Q: How can I get help using the website?
A: For immediate assistance, you can call 1-800-452-9292. Automated information is available 24/7, or you can speak with a professional travel counselor between 8:00 a.m. and 6:00 p.m., seven days a week.
To report an issue visit http://www.txdot.gov/contact-us/form.html. Emails will be answered within 5 business days.