Frequently Asked Questions

Q: What is the purpose of DriveTexas™?

A: The purpose of DriveTexas is to provide accurate, timely highway conditions information Conditions in DriveTexas are verified by TxDOT employees and contractors.

Q: How current is the information displayed on DriveTexas?

A: The information displayed is updated 24 hours a day. The map automatically refreshes at 5 minute intervals when viewing the site.

Q: Is there a DriveTexas app for my smartphone?

A: There is not a standalone mobile app, but DriveTexas.org is optimized for either a mobile device or a computer.

Q: What is the extent of roadways covered by DriveTexas?

A: DriveTexas displays conditions for roadways on the TxDOT-maintained system, including Interstates, US Highways, State Highways, and Farm- (FM) and Ranch- (RM) to- Market roadways. To inquire about non-state maintained roadways please contact the city or county that maintains it.

Q: Why doesn't the condition I'm looking for appear on the website?

A: There are a few possible reasons:

Q: How do I get more information on a condition?

A: You can zoom in to see more detail by double-clicking on the map or using the zoom buttons at the top left of your screen. Click on a condition icon or line to see a pop-up box with more information about that condition.

Q: I don't see snow/ice or flooding conditions on the legend?

A: The legend only shows conditions that are currently being reported. If flood, snow/ice, etc. conditions are not reported they will not be displayed on the legend.

 

Q: What do all the different condition colors mean?

A: For TxDOT-reported conditions, the colors of the icons and lines on the map correspond to the symbols in the legend at the right.

Q: What about the red, orange, and green when I turn on the "Traffic" button?

A: The Traffic layer is provided by Google Maps. You can find more information at Google Maps Help.

Q: What does the red-and-white dashed line mean when the Traffic toggle is turned on?

A: The red-and-white dashed lines are not TxDOT data, but part of the Google Maps traffic overlay. The red-and-white lines indicate where a road closure has been reported by crowdsourcing via Google. This information has not been verified by TxDOT personnel.

Q: How can I get help using the website?

A: For immediate assistance, you can call 1-800-452-9292. Automated information is available 24/7, or you can speak with a professional travel counselor between 8:00 a.m. and 6:00 p.m., seven days a week.

To report an issue visit http://www.txdot.gov/contact-us/form.html. Emails will be answered within 5 business days.